• FAQs


All orders are dispatched within 48 hours, subject to payment clearance and stock availability. If an order is placed on a weekend or on a public holiday, the order will be dispatched within 48 hours from the next business day. Once your order has been dispatched, the shipping address cannot be changed.

Please note: we dispatch daily, Monday–Friday excluding all Australian national and Victorian state public holidays.

All of our parcels require a signature upon delivery so please provide a delivery address that will be attended between 9am-5pm; please note, we cannot deliver to Australian and/or International Post Boxes. If you are providing a business address for delivery, please specify the business name. In the case that no one is available to sign for the delivery, an attempted delivery card will be left. For Australian orders, the parcel will be redirected to your local post office for pick up. For International orders, the parcel will be re-delivered the following day with an option to re-schedule the delivery.

Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. Alternatlivey, you can log in to your account to access this information. 


Stock quantities are not updated in real time, and therefore occasionally an item may be sold out at time of purchase. If you purchase and item that is sold out, you will be notified by email as soon as possible and offered a suitable replacement or full refund.


MM Söhn delivers nation-wide with Australia Post for a flat rate of $10. Orders are delivered on a next business day service to metropolitan and city areas. For the Northern Territory, rural and remote areas, please allow up to 5 business days for delivery.


MM Söhn delivers internationally with DHL Express to New Zealand for a flat rate of AU$35 and all other international orders are charged at AU$45. All orders are dispatched on an express service and will generally be delivered within 10-15 business days depending on your location. For international orders, we cannot deliver to post boxes so please ensure you provide an alternate delivery address.

Depending on the destination country and the value of the goods, you may be required by your local government and customs office to pay duties and taxes. It is the responsibility of the receiver to pay for these duties and taxes, not MM Söhn. Please contact your local customs offices for more information regarding duties and taxes.


Delivery delays may occur during high volume and peak periods or due to unforeseen circumstances beyond the control of MM Söhn. During these times, please allow an additional 5 business days for your order to be delivered. In the event that your order is affected by delay, upon being made aware of the delay by the courier, MM Söhn will contact you to advise.



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