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RETURNS / EXCHANGES
Please note, the returns policy outlined below is applicable to purchases made online only.

CONSUMER GUARANTEES

MM Söhn will provide you with a full refund if the product purchased from us, via the MM Söhn Online Shop:

  • is faulty, not of acceptable quality or unsafe; or
  • does not match the descriptions made on the website, or given to you by an authorised MM Söhn representative.

If a product that you have purchased from us is in accord with the above, please contact returns@mmsohn.com for a Returns Authorization number (RA#) as soon as you become aware. This must be done within 30 calendar days of receiving your order. Please note, accessories cannot be returned and refunded unless they are faulty.

To ensure your item will be eligible for a return, MM Söhn recommends the following:

  • do not apply any body moisturisers before trying any clothes in order to avoid marking delicate fabrics.
  • be careful of make-up rubbing off when trying on garments.
  • remove all jewellery to avoid snags and ladders with delicate fabrics and knitwear structures.

Items that are damaged by you or which have undergone general wear and tear are not considered to be faulty and are not eligible for repair, replacement or refund.

Where possible MM Söhn will repair faulty items. You will receive a full refund if the item cannot repaired or replaced. If you would prefer to exchange your items, please be aware that we can only replace it for the same product in the same size, subject to availability.

CHANGE OF MIND RETURNS

A 'change of mind' return means any return of a fully priced item (excludes sale items) that is correctly described, is safe, of acceptable quality and not faulty. MM Söhn accepts 'change of mind' returns for fully priced items purchased from the MM Söhn Online Shop in accordance with the following terms:

  • Item has been purchased at full price from the MM Söhn Online Shop. No 'change of mind' refund is offered for items purchased on sale.
  • Item(s) have not been worn, altered, damaged, washed or dry-cleaned.
  • Item(s) have all tags attached, and any item specific packaging (dust bags etc) are also included.
  • MM Söhn Online Shop Return Procedures has been followed (see under) and a RA# has been requested within 7 days of order receipt.

In the event that a 'change of mind' return does not meet any of the above terms, MM Söhn reserves the right to reject the return.

CHANGE OF MIND RETURNS
  • Please call the MM Söhn on +61 3 9415 7470 or email returns@mm sohn.com to register for a Return Authorization number (RA#) and form within 7 days of order receipt. The RA# form and original receipt must be enclosed with the returned item(s).
  • Item(s) must not be worn, altered, damaged, washed or dry-cleaned.
  • Item(s) must have all tags attached.
  • Items being returned must be securely wrapped, including any item specific packaging (dust bags etc), and sent back to the MM Söhn Online Shop Returns within 7 days of the issue of your RA#.
  • Please send your item(s) using registered post with a tracking facility that requires a signature upon delivery. MM Söhn accepts no responsibility for items not received.

Please send your return item(s) to:
Attn: ONLINE SHOP RETURNS
MM Söhn
165 Gertrude Street,
FITZROY VICTORIA 3065
AUSTRALIA

Once your return is received at MM Söhn, the item(s) will be checked to ensure it/they comply with our returns policy. A return outcome will be determined.

In the case that the return is unsuccessful, a MM Söhn representative will contact you immediately.

For more information regarding returns please contact us:
t: +61 3 9415 7470 e:returns@mmsohn.com

EXCHANGES

MM Söhn does not accept exchanges as such, for items purchased online. If you would like a different size or style, you must return the original item for a refund, and then place a separate order for the new item.

REFUNDS

Refunds require up to 5 business days to be processed once received at our return address. Once a return has been successfully processed, the original payment method will be used to refund in full, the value of the item(s) returned. Shipping costs associated with the order will not be refunded for 'change of mind returns'.

Following our processing of your refund, please allow up to 5 business days for the funds to appear back into your account.

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